Arlo has pulled its new Arlo Ultra 4K wireless home security camera from the shelves at Best Buy after early adopters reported some serious performance issues.
Update: Arlo Ultra on sale now
The Arlo Ultra camera was unveiled last year, but has been MIA since – and it seems this could be the reason why. Tech Hive reports that Arlo has been rolling out software updates to try and fix the issues, with a raft of over-the-air updates between 15 - 30 January to both the base station and cameras themselves. But it seems that performance is still so problematic that it's suspended sales.
"After end-user sales began, we identified some performance challenges in specific user environments. As such, we have aggressively worked to release firmware updates to solve these challenges. As a result of the firmware updates, we are now seeing positive feedback on the forums from users," the company said in a statement.
The Arlo Ultra follows on from the Arlo Pro 2 – which got a rave review in our testing. The Ultra not only offers 4K recording, but also advanced motion alerts – all from a completely wire-free set up. We’re pushing for our review sample as soon as these problems are resolved.
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